Location: Hanoi, VietnamAbout the RoleEmotiv is a leading neurotechnology company that develops wearable EEG devices and brain-computer interface solutions. We are seeking a dynamic Customer Support Services (CSS) Internal Sales Lead to join our team in Hanoi. This hybrid role bridges customer satisfaction with internal sales performance, leading daily customer support operations while driving sales initiatives.ResponsibilitiesCustomer Support Services (CSS)- Handle daily customer inquiries via phone, email, and chat with professionalism and empathy.- Troubleshoot product issues and coordinate internally to ensure timely resolutions.- Maintain accurate and organized records of all customer interactions and cases.Internal Sales Leadership- Lead internal sales activities, including upselling, cross-selling, and follow-ups on inbound leads.- Collaborate with the external sales team to align on strategies and communication.- Manage CRM updates and accuracy; generate sales reports, forecasts, and dashboards.