Customer Experience Leader (General Interest)
Conscious Talent
Location
United States
Employment Type
Full time
Location Type
Remote
Department
Customer Experience
Who We Are
Conscious Talent connects high-performing professionals that are deeply committed to inner work and professional excellence to opportunities at companies that value this. We help leaders like you find roles that align not just with your expertise, but with your inner growth journey and purpose.
We believe that when leaders who are committed to their inner and outer development come together, new ways of relating, creating, and leading emerge.
What We’re Looking For
Conscious Talent is looking for world-class customer experience leaders (Chief Customer Officers, VP of Customer Experience, Heads of Customer Support or Success, Directors of Support or CX) who are committed to their inner work journey and mastery of their craft.
Ideal candidates will have a proven track record of designing and scaling customer experience strategies that center empathy, trust, and long-term value. If you’re someone who sees every customer interaction as a chance to build meaningful relationship and reinforce mission and wants to work in an environment that honors your authenticity and growth journey we’d love to hear from you.
What You Might Do (depending on the opportunity)
Lead and evolve customer experience strategy across success, support, onboarding, and community
Build and manage teams that deliver proactive, relational, and high-integrity customer support
Develop systems that ensure customers feel deeply seen, supported, and heard
Partner with product, operations, and marketing to surface customer insights and align cross-functional priorities
Embed relational intelligence, trust-building, and presence into every touchpoint
Integrate inner work values such as empathy, awareness, and compassion into team practices
Contribute to a leadership culture that prizes authenticity, self-awareness, and trust
Who You Are
8+ years in customer experience, support, or success leadership roles (e.g., CCO, VP of CX, Head of Support or Customer Success, Director of Customer Success)
Experience building and scaling CX functions in values-aligned or high-growth environments
Skilled at blending metrics-driven rigor with human-centered service design
Values-driven, growth-oriented, and passionate about supporting customer journeys with care
Your life demonstrates commitment to personal development, self-awareness, and understanding others
Interested in a deeper integration between your personal and professional development
Bonus Points
Prior experience in conscious organizations or purpose-driven companies
Experience designing customer education, community, or customer-led growth initiatives
Background in service design, voice of customer programs, or experience operations
Why Apply?
Joining our talent network puts you on the radar for opportunities with companies that truly value who you are beyond the basics in your resume. Whether or not you’re actively job hunting, we want to know you so when the right opportunity arises, you’re already in the flow.